Shipping and Delivery Policy : 03/05/2024

Thank you for shopping at Smortonz. We strive to ensure a smooth and delightful shopping experience for our customers. Please read the following shipping and delivery policy to understand our practices and procedures.we try to ship and deliver your orders 0-7 days.

1. **Order Processing:**
- All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment confirmation.delivery within 0 to 7 days depends on your location.

2. **Shipping Locations:**
- We currently offer shipping within chengalpattu. Please ensure to provide accurate shipping details during checkout to avoid delays.

3. **Shipping Methods:**
- We utilize reliable shipping carriers to deliver your orders, ensuring timely and secure delivery.
- Standard Shipping: Estimated delivery within 5 business days.
- Express Shipping: Estimated delivery within 0-10 business days.

4. **Shipping Costs:**
- Shipping costs vary based on the shipping method selected and the destination. The shipping cost will be calculated at checkout.

5. **Order Tracking:**
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package's status using the provided tracking information.

6. **Delivery Timeframe:**
- The estimated delivery time starts from the date of dispatch and varies based on your location and the shipping method chosen during checkout.

7. **Delivery Delays:**
- In rare cases, unforeseen circumstances such as extreme weather, customs issues, or other unforeseen events may cause delays in delivery. We appreciate your understanding and patience during such situations.

8. **Undeliverable Packages:**
- If a package is undeliverable due to incorrect address information provided by the customer, the customer will be responsible for any redelivery costs.

9. **Delivery Confirmation:**
- A signature may be required upon delivery to ensure the safe receipt of your order. If you are unavailable at the time of delivery, the carrier may leave a delivery attempt notice or reschedule the delivery.

10. **Lost or Stolen Packages:**
- If you believe your package is lost or stolen, please contact us immediately. We will work with the carrier to initiate an investigation and resolve the issue promptly.

11. **Shipping Holidays:**
- Shipping and delivery services are not available on weekends or public holidays. Orders placed during these times will be processed on the next business day.

12. **Contact Information:**
- For any inquiries or assistance regarding your order, please contact our Customer Support team at support@smortonz.com

We appreciate your business and strive to deliver your Smortonz products to you in a timely and efficient manner. If you have any further questions or concerns regarding our shipping and delivery policy, feel free to reach out to us. Happy shopping!